Our teams industry know how spans almost every commercial environment imaginable - from power stations to prestigious office centres, from call centres to colleges - airports, schools, sports centres, manufacturing plants, shopping centres, universities, health centres and railway stations - all fall within our range of experience.
Today Time-Out remains privately owned with the founders and other long standing senior management still involved in day to day management of the company.
People are at the heart of everything we do. Even the best conceived plans and procedures will not keep service delivery on target if the right people are not in place doing the right things in the right place at the right time. That’s why we place great focus on recruiting and training the best available workforce. We try hard to create an environment where colleagues feel valued and gain a real sense of job satisfaction. We aim to keep work interesting, to recognise and reward great performance and provide a framework of opportunity for personal development.
We are passionate that the promises we make to each new client must reliably be delivered through the entire contract term. For this reason senior management remain closely involved in all aspects of our service delivery to each client through the entire service journey.
Review of our processes and operating methods is a continuous practice. We pride ourselves on ensuring innovations and improvements are brought to the contract for our clients’ and our own benefit. Because however good service might be, our philosophy is that there is always room for improvement. That outlook guides each of us to continually seek out ways to improve on what has previously been achieved and so the effort and impetus a client sees at the start of a new contract continually evolves, with improvements in service performance delivered throughout the entire contract term.
Commercially our objectives buck the trend of many businesses in that we aim not to grow too large. A primary objective when establishing Time-Out was that ‘growth must be deliberately limited by our capacity to maintain the very highest degree of customer care for existing clients’. This remains a cornerstone value by which we continue to operate the business and contributes hugely to industry leading levels of client retention.
Our sincere and tireless commitment to delight every single client by delivering best in class service, we hope will continue to confirm Time-Out as the ‘preferred choice’ cleaning service provider.
But don’t just take our word for it; we’re two times winners of the national ‘Golden Service Awards’.
In the words of one BICSc judge “to win a Golden Service Award the organization must be consistently operating at the highest levels in delivered cleaning standards, customer service, training, staff development and of course customer satisfaction”.
“It became quite clear from the offset of the contract award, that the priority and emphasis that Time-Out and their staff on site put on the importance of providing a quality service that matches the requirements of the client…looking a little further than just the daily office clean schedule, several initiatives have been implemented with your site based team to further enhance the levels of service provided to the buildings. The time, effort and costs that have been inputted into supporting the cleaning team to all gain their NVQ 2 qualifications is just further indication of the approach that the Directors and Managers of Time-Out believe in and work by.”KW Life Insurance & Pensions Provider