Golden Service Award Winners

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The Kimberly Clark sponsored “Golden Service Awards” are internationally recognised as the hallmark of “quality” and “excellence” in the cleaning services industry.

Over 600 guests and 79 finalists, from all corners of the UK, were invited to the Lancaster London Hotel where just 19 winners were announced. Time-Out Services Limited was delighted to have won the prestigious award for “Offices Below 50,000 Square Feet” for service at Booths Park Knutsford. So, a glitzy awards ceremony and recognition for good service, but what does winning a Golden Service Award really say about Time-Out and its staff? Well in the words of one BICSc Judge, “to win a Golden Service Award the organisation must be consistently operating at the highest levels in delivered cleaning standards, customer service, training, staff development and of course customer satisfaction” – all set against stiff national opposition.

“It’s a great achievement for a small company,” says Stephen Kerr, Regional Sales Leader for UK, Ireland and Benelux at KIMBERLY-CLARK PROFESSIONAL*. “Congratulations are due to Time Out for an exemplary approach to service with a personal touch that has a lot to teach the industry.”

Commenting on the awards, Derek Kelly-Cooper Managing Director of Time-Out Cleaning said “I’m delighted on behalf of the whole team at Time-Out to bring this very prestigious award back to the North West. A Golden Service Award provides a clear independently assessed statement about the service Time-Out provides for our clients, and I’m extremely proud to be part of an organisation which delivers at this level”.

Golden service awards 2011 presentation

“I wanted to drop you a quick e-mail to say thanks again for you mobilising your team at short notice to help us yesterday when the water went off in the location causing us all sorts of challenges. Dwain was there getting stuck in doing what he could to help keep up the cleaning of the toilets and help us avoid any major dramas. This was much appreciated and something we are becoming quite accustomed to of Time-Out and your team – stepping in to support beyond the ‘day job’. Thank you once again.”

ML Site Director