Disaster Averted

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Dishwasher Fire

Our quick thinking experienced cleaning supervisor Marie working in Macclesfield recently averted what could have been a real disaster. Working into the early evening Marie became aware of the smell of smoke/burning and quickly realized a dishwasher had malfunctioned in one of the kitchens. Marie calmly sounded the fire alarm; notified staff working close by, evacuated the building and called 999.

The fire was soon extinguished by Cheshire Fire and Rescue who commented on Marie’s text book response to the drama.

Derek Kelly-Cooper Time-Out’s Managing Director commented ‘an exemplary quick reaction in a stressful situation. I’m very proud to work alongside people like Marie, a long serving and highly valued member of the team. When put to a real life test of this magnitude, Marie responded very professionally, in exactly the way she'd been trained. Absolutely first class…’

“Just wanted to touch base regarding the process of extracting water from our carpets following our flood. Thanks to your mobile team my stress has been minimised by their hard work on site. From the moment they arrived I was impressed how organised they were. Together they relentlessly worked hard drawing water out. Several of my colleagues commented on this too. They communicated with me regularly and made me feel confident that the drying process would be done quickly. Thankfully the task was completed quicker than anticipated so that allowed me to move two teams back to their desks a day ahead of schedule. The carpets looks fabulous. Special thanks to your mobile team and to Time-Out in supporting me through a hectic week.

KS Office Manager